Senior EMEA Customer Experience Specialist

Munchkin in Harrogate, United Kingdom, is seeking a Senior Customer Service Representative to support the EMEA customer service function, ensuring timely, professional support and resolving complex issues. You will handle inquiries via email, social media, and mail, and support office admin duties.

You will work with Salesforce, Shopify, Oracle and Feefo, process returns and replacements, monitor reviews, and prepare bi-weekly reports while coordinating with Marketing and E-commerce.