Senior E-Commerce Manager, Fragrance & Beauty, UK Region

Senior E-Commerce Manager, Fragrance & Beauty, UK Region page is loaded Senior E-Commerce Manager, Fragrance & Beauty, UK Regionlocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 5, 2026 (6 days left to apply)job requisition id: JOBREQ Senior E-Commerce Manager, Fragrance & Beauty, UK Region Location: CHANEL Head office, London Reports to: Regional Head of E-Business & Digital Communication Contract: Maternity Cover, 12-month Fixed Term ContractCHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world."In order to be irreplaceable, one must always be different" stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations. Your : The successful candidate will lead our E-Commerce team within the UK Region, playing a pivotal in the development and execution of Digital strategies, whilst managing the full operations on The role will work collaboratively with local departments across IT, Marketing, Digital Design, Operations, Logistics, Customer Care, as well as other areas of Digital expertise including Media, Creative teams, Digital Agencies and CRM. What impact you can create at Chanel: Leading the running of including site operations, campaign launches, online trading and E-Services, whilst contributing to the E-Commerce strategy to build and drive new initiatives. Lead on Regional Personalisation and User Experience testing, targeted with improving user journeys and conversion rate metrics, managing 3rd party relationships and contracts with Digital agencies. Develop Digital Marketing performance channels to drive acquisition and retention of customers. Partnering with Media and external agencies to ensure optimisation and sustained long-term growth of performance. Oversee the Roadmap for site development and systems innovation alongside IT and Global teams, whilst driving project delivery to ensure successful progress of site developments, deliverables and milestones. Effective management of P&L budget, partnering with Finance and Regional Head of E-Business What you will bring to the role: Strong people management skills, to manage, guide and develop an E-Commerce team of 4, inspiring and leading on a day-today basis, as well as extending best practice and guidance to the UK Region, communicating new initiatives and representing business needs to Global teams Over 6 years' experience leading E Commerce teams within Digital business environments with a proven ability to collaborate effectively with Business and IT stakeholders to drive initiatives. Exceptional communication and relationship building skills, influencing cross functional partners. Highly proactive mindset with the ability to drive strategy and execution Advanced analytical skills with experience in E Commerce trading, performance and optimisation Comprehensive knowledge of E Commerce platforms, systems, and IT operational processes. You are energised by: Thriving in a fast paced, highly collaborative environment across regional, local and global teams Apply strong problem-solving skills to resolve challenging situations quickly and empower the team to do the same. Nurture team knowledge by encouraging curiosity, continuous learning and development Building strong, collaborative relationships with supporting teams and agency partners, and driven by a natural curiosity for new projects and future planning Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas: + Restoring Nature and Climate + Investing in Circularity + Advancing dignity and prosperity + Promoting the autonomy of women What you would gain from this experience: An overarching view of the full Digital landscape, with a varied set of responsibilities that nourish partnerships and collaboration Serve as the regional lead for E-Commerce, ensuring alignment and consistent knowledge sharing across the Region The opportunity to manage the Brands home website, working directly with Global teams delivering best-in-class Client experience. The UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones Benefits are eligibility dependent and subject to change at any time At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Exceptional creation and client experience