Senior Director - Customer Success Europe

The Senior Director - Customer Success Europe is a senior executive role responsible for leading the Technical Success function across a key global region. Reporting directly to the Global Head of Customer Success, this leader owns the performance, growth, and maturity of Sprinklr's Technical Success Manager (TSM) team and acts as a strategic transformation partner to Sprinklr's largest customers in the region. This role exists to drive customer transformation at scale through deep platform expertise, product adoption, and operational governance. In addition to managing TSMs, this leader serves as an executive sponsor to Sprinklr's most valuable customers, ensuring long-term success, influencing account strategy, and partnering with senior stakeholders across Sales, Product, and Services. What You'll Do Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making. Experience transforming traditional customer success or account management teams into technical, product-led organizations . Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains. Required Qualifications 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS. Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders. Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based. Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.