Senior Delivery Manager WCC621737

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Salary range: £54,684 - £74,487 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Fixed term until 31 March 2026
Closing date: 24 July 2024

THE EXTRAORDINARY STORY OF ANAKHA'S FRESH THINKING

Creativity isn't something that only senior managers do. In Digital and Innovation at Westminster City Council, we expect it from everyone, including our newest recruits.

Enter Anakha, a graduate trainee, full of energy and fresh ideas. We welcomed her input to our Smart City initiatives, especially our Innovation Hub - a newly created space where staff, residents and businesses can meet, experiment and exchange ideas.

But it was what happened next that really made a difference. Anakha's innovation space project was used to invite young people to help them find work through the Kickstart programme as well as to recruit young people to our Tech Lions initiative, and is regularly occupied by the Apprentice community.

We're also inviting residents aged 11-19 from the Westminster Youth Council to the Hub to attend a fun 'speed dating' event, where they hear from different digital teams. We'll continue to meet with them every week to keep them directly involved in our plans to ensure young people have a regular voice at the heart of the council. From the importance of electric vehicle charging points to new uses for tech, their insights about the kind of city they want to live in are central to our plans.

As for Anakha, she's now moved into a permanent Project Manager role in the Digital and Innovation Smart City team. Supported by ongoing mentoring from colleagues, she's already developing even bigger and better ideas.

As a Senior Delivery Manager, you can make your own powerful contribution by working on one of our flagship products 'Report It'. This innovative product combines cutting-edge technology with AI to enable our local residents, businesses and visitors to report street-based issues. For example, reporting fly-tipping, graffiti, highways issues or even noise complaints in a quick, discreet and intuitive way. And with you in our team, we'll be able to go even further in our work.

You'll be responsible for coaching a multidisciplinary product team using Agile methodologies, embedding a culture of openness, collaboration, and continuous improvement. You'll work alongside a Senior Product Manager to create and manage evidenced backlogs, manage product / project releases, and ensure alignment between user needs, business priorities, and operational constraints. You'll take ownership of delivery from inception to post-launch improvements.

You'll coach teams and stakeholders on agile ways of working, promoting honest conversations and learning, while building and contributing to a council-wide delivery management practice. This includes leading team meetings / ceremonies and regular reporting cycles. You'll also support the introduction and application of cross-government service standards, ensuring digital products meet or exceed user expectations.

Monitoring and managing team performance and budgets, you will be accountable for maintaining value for money while driving innovation and productivity. Where applicable, you will lead commercial relationships, including supplier procurement and contract negotiations, ensuring technology partners align with our strategic goals and offer the best return on investment. You'll also have responsibility for recruiting and managing contractors, as needed.

As a visible leader in the council's digital transformation, you'll act as a spokesperson for delivery teams, representing progress to stakeholders, resolving escalations, and driving alignment across the organisation. You'll contribute to the wider digital community, engaging with peers across government and participating in events to champion Westminster's digital ambition.

As a Senior Delivery Manager, you will be expected to coach and line manage other Delivery Managers, to help them grow and deliver their best work.

You'll be part of a cohort of Senior Delivery Managers, who collectively lead and drive Best Delivery Practices for Digital and Innovation and Westminster City Council, driving efficiencies in managing time, budget and resources.

Above all, you will role-model The Westminster Way - leading generously, collaborating openly, and creating an inclusive, high-performing environment that supports agile innovation and genuine transformation.

You are a champion of applying agile methodologies to software product delivery. You have a strong track record of coaching and leading product teams in complex fast-paced environments, which enables you to accelerate team's delivery efficiency & predictability, while protecting team-health.

As a delivery leader, you are a strong communicator and negotiator, able to build influential relationships at senior levels, internally and externally. You have coached others in agile practices, actively contributed to a culture of feedback, and championed continuous learning.

You are skilled in creating positive, inclusive working environments where equality, diversity, and dignity at work are central. With strong people management experience, you empower and motivate teams to achieve meaningful outcomes. You can simplify complex ideas, actively listen, and act with empathy and professionalism.

You bring the confidence and ability to lead agile teams through ambiguity, optimise delivery flow, and represent the delivery community to internal stakeholders and wider audiences. Passionate about achieving the best outcomes for users, you advocate for Agile principles while remaining pragmatic, strategic, and focused on value for money.

Your work is grounded in a user-centred and service design mindset. You're experienced in creating clear delivery plans, managing budgets, overseeing procurement exercises, and navigating complex dependencies across programmes and portfolios.

You are confident working within the Government Digital and Data Profession Capability Framework, and have knowledge of cloud technologies, modern architecture, and software practices.

We actively welcome candidates from a range of backgrounds who can demonstrate transferable skills. If you bring relevant experience in delivering complex projects, working collaboratively, and driving user-centred change, we encourage you to apply.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.