Senior Delivery Manager - Cloud

Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 30+ years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years.

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.

Headquartered in central London, with seven regional offices, the company has over 300 colleagues in an organisation centred around distinct portfolio offerings and a further central support services function. Methods delivers multi-disciplinary and full-lifecycle services in a range of specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services.

Description:

We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and dynamic time for our Cloud Capability. This role would suit a professional with a strong background in agile, waterfall and hybrid environments and who thrives leading complex deliveries.

The Senior Delivery Manager will manage the delivery of Cloud-based deployments and ensure they are governed effectively, including supporting account, commercial and resourcing activities where necessary. They will maintain the relationship between the client and the delivery team; working with the team to plan, manage, and deliver user-centred outcomes.

The Senior Delivery Manager will track and communicate progress, serving as an escalation point to resolve obstacles, and work to deliver within scope, on schedule and budget. They will be expected to ensure that delivery is high quality, whilst also within cost.

The ideal candidate will have experience across both the public and private sectors, with exposure to or experience in consultancy. Strong team building, excellent stakeholder management and shrewd business acumen is highly desirable.

Responsibilities:

• Being the first point of contact for the client with the wider team, needing to be credible and influential in liaising with clients
• Providing direction and oversight to multi-disciplinary teams, helping them plan their work, remove blockers and progress
• Facilitating transformation and demonstrating the ability to adopt agile, waterfall or hybrid delivery practices
• Contribute towards the resource management and staffing of assigned deployments
• Planning and defining delivery scope, establishing measurable goals and tangible milestones
• Establishing and maintaining project or delivery timelines and ensuring completion on schedule
• Diagnosing delivery problems, initiating action to improve quality of service/delivery and monitoring, and reporting on our service provision
• Managing risks, assumptions, issues, dependencies, and opportunities
• Taking ownership of senior level issues or escalation, identifying paths to resolution
• Actively managing delivery status and communications ensuring transparency to stakeholders and team
• Taking responsibility for ensuring that deliveries are formally closed, where appropriate with lessons learned captured, benefits reflected, and value documented
• Work collaboratively with internal cross-function support teams
• Engage with clients to identify opportunities for expanding delivery and delivering additional commercial value
• Participate in the development of Work Packages/Statement of works in line with client requirements
• The ability to create a welcoming, safe, and inclusive team environment

Skills:

Essential

• At least 5+ years' experience working as Senior Project/Delivery Manager within an agile or waterfall environment
• Proven and successful delivery, operational or project management experience
• Team leader and consensus builder
• Highly organized, detail-oriented, and an inherent ability to multi-task
• Excellent client facing and engagement management skills
• Ability to rapidly identify and resolve issues
• Self-motivated with a flexible approach to work
• Strong oral and written communication skills
• Proven experience working with Public Sector clients
• Applied knowledge of Project/Delivery Management methodologies i.e. Agile, Waterfall
• Budget and resource management experience
• Strong, hands-on experience of harnessing the full suite of O365 Applications
• Must be eligible for Security Clearance

Desirable

• Relevant Industry Certifications:
• Professional SCRUM Master
• Agile Foundation or Practitioner
• PMP, Prince II or APM Qualified
• Managing Successful Programmes
• Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello
• Understanding of Service Management best practice - ITIL
• Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development - access to LinkedIn Learning, a management development programme, and training

Wellness - 24/7 confidential employee assistance programme

Flexible Working - including home working and part time

Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus - based on company and individual performance

Life Assurance - of 4 times base salary

Private Medical Insurance - which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance - which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel - season ticket loan, cycle to work scheme

For a full list of benefits please visit our website ( )