Senior CX Specialist - Process & Escalations (Hybrid)

A leading art services company in Greater London is seeking a Senior Specialist, Customer Experience. In this role, you will manage your own caseload while improving processes and overseeing support operations. Ideal candidates thrive in dynamic environments, possess excellent communication skills, and have experience solving complex problems. The position offers a competitive salary, equity, and an engaging workplace culture with flexible time off and support benefits.