Senior Customer Support Engineer - Motorsport

Job TitleSenior Customer Support Engineer - MotorsportLocationWokingAs Senior Customer Support Engineer - Motorsport, you will play a pivotal role in providing market leading motorsport engineering services to our global customer base. This is a fundamentally key role to managing and enhancing the relationship between McLaren Motorsport and our customer race teams. Reporting to the Customer Support Manager - Motorsport, working as the senior engineer for a team of customer support engineers who operate as the first 'point of contact' for Customer race programs. Manage a team of engineers to deliver market leading motorsport engineering services. Representing McLaren whilst at race events, and our customers to provide the best possible trackside support. Work alongside the GT3/GT4 project engineering and development teams in the execution and evaluation of pre and post event simulation and data analysis and reporting. Manage a team of engineers, providing engineering coverage for customer race events with either remote, or track-side data analysis and systems-wide commissioning. Manage trackside BOP communication and implementation. Lead data and electronic systems related matters, to optimise documentation and customer facing technical updates. Support customer teams with specific on event vehicle/systems engineering to optimise and control software to maximise car performance and reliability technical and operation procedures. Work alongside internal Development engineering team, providing feedback on technical projects. Work alongside Internal Engineering and Series Development teams, providing customer feedback on technical issues and concerns. Document events reports and feed information into the wider customer support and engineering departments. This role includes extensive global travel within the region of 16 - 22 events.Personal attributes: Above all the personal attributes below, you must be a team player. Someone who can lead a team of mixed skillsets and abilities pulling together as one team. Well presented, with professional mannerisms befitting of the McLaren organisation. Adaptable, quick thinking, decisive, methodical, showing strong initiative and self determination Strong planning, good follows up skills, meticulous in detail. Confident with good interpersonal & communication, (especially verbal & written) skills. Mobile & willing to travel abroad as requested. BSc, BEng, MEng, MSc Engineering Degree, or equivalent Extensive motorsport experience. Extensive experience of the motorsport industry, working as a Manager, Race engineer or Senior customer support engineer is essential. Strong understanding of race team operation and customer requirements. Strong understanding of sporting and technical motorsport regulations Extensive experience of the motorsport data analysis and systems including performance, reliability, and commissioning of GT3 - GT4. platforms from a high level. Extensive experience of Motorsport software and timing analysys. Strong understanding of motorsport Electrical Diagnostic Systems and hardware. Computer literate - Microsoft Office suite including networking, Excel + VBA. Programming experience with Matlab, Simulink would be a benefit although not essential. CATIA 2D/3D skills would be a benefit although not essential. Confident communicator, able to present and explain complex engineering subjects efficiently and effectively A calm head on experienced shoulders, able to make structured decisions with sound reasoning whilst demonstrating a calm way of thinking when under pressure. Full UK driving licence.We offer a wide - ranging benefits package, which includes: Structured career development framework 25 days' holiday, plus bank holiday. Annual buy & sell up to five days Enhanced company pension scheme Discretionary annual bonus award Private medical insurance and health cash plan Life assurance benefit Ability to apply for a sabbatical of up to one year after only two years' service Benefits you can adapt to your lifestyle, such as discounted shopping Generous parental leave policies A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice