Senior Customer Support Coach & Performance Lead

Zego is seeking a Support Senior to improve its customer support operations in Greater London. In this role, you will act as a subject matter expert, coaching team members and resolving complex queries. Key responsibilities include ensuring customer satisfaction, performance management, and using data for operational improvements. Successful candidates will have prior experience in customer support and be proficient with CRM tools such as TalkDesk. The position offers a hybrid working environment with various benefits.