Senior Customer Success Manager at Hyper-Growth Video eCommerce SaaS

Fantastic opportunity to lead enterprise-client success across EMEA by driving expansion, adoption and advocacy for a next-generation commerce platform.

The Company:

• $100m in funding by top VCs
• A global innovator in live video commerce and customer engagement
• Enterprise clients, including ASOS, Victoria Beckham and Stella McCartney
• Values-driven culture where ownership, collaboration, and smart growth matter.
• International office - London / NY / Paris

The Role:

• You will act as a strategic partner to top EMEA enterprise clients, driving value, retention and growth through expert advisory and operational excellence.
• Build and nurture senior-level relationships across client organisations, aligning product usage to their business goals.
• Develop and execute success plans, deliver business reviews, monitor account health and proactively surface expansion opportunities.

Desired Skills and Experience:

• Enterprise Customer Success experience in SaaS or eCommerce environments.
• Demonstrated ability to engage senior stakeholders, present (e.g., QBRs), and drive impact.
• Excellent communication and collaboration skills;
• Comfortable working in fast-paced, high-growth settings.

If you feel you have the relevant experience please reply to this advert or email your CV to