Senior Customer Success Manager - Onsite/Hybrid SaaS

Gattaca is seeking a Customer Success Manager to join our London team. This on-site/ hybrid role focuses on owning senior client relationships, driving adoption, and solving problems at pace in a scaling environment.

You will onboard new customers, drive retention and expansion, and act as the voice of the customer with Product and Engineering to improve the product. The role requires navigating APIs, data imports, and technical setups while delivering measurable health metrics.