Senior Customer Success Leader - SaaS (Hybrid, UK)

Shipmate in Derby city centre is seeking a Software Customer Success Executive to support growth and lead a team of CS Executives and Tech Support.

You will guide customers through onboarding, run product demos, manage accounts, troubleshoot and provide KPI insights, with hybrid working and a base salary of £37,500-£42,500.

This role blends technical know-how with customer service and a pathway to management as the company scales.