Senior Customer Success Lead (IC) at High-Growth Mobile Ad Tech

Exciting opportunity for an experienced Customer Success professional to join a growing mobile advertising technology business as they continue to expand across EMEA.

The Company

• Established mobile AdTech business entering an exciting new phase of growth
• Proprietary programmatic technology used by leading app advertisers
• International customer base across gaming and non-gaming brands
• Strong product roadmap and continued investment across the business
• High autonomy environment with genuine opportunities for progression

The Role

As a Senior Customer Success Lead, you'll own a portfolio of strategic customer accounts across the UK and EMEA, helping clients maximise campaign performance while identifying opportunities to grow revenue and deepen partnerships.

• Manage and develop a portfolio of enterprise mobile advertising clients
• Drive customer retention, renewals and account growth
• Build trusted relationships with advertisers and agency partners
• Deliver business reviews and strategic performance recommendations
• Work closely with internal campaign and analytics teams to support client success
• Identify upsell opportunities and help clients maximise platform value
• Flexible remote or hybrid working

Desired Skills & Requirements

• Customer Success, Growth or Account Management experience within mobile AdTech
• Strong understanding of mobile DSPs and programmatic advertising
• Proven experience growing enterprise client accounts
• Commercially minded with a track record of upselling and expanding customer relationships
• Excellent communication and stakeholder management skills
• Additional European language skills are advantageous