Senior Customer Service Advisor

Enfield, United Kingdom Posted on 10/08/2026

• Assignment Length Until 23/10/2026 initially
• Job Type Contract
• Hours Full Time
• IR35 Type Inside
• Date Opened 10/08/2026
• City Enfield
• Province Greater London
• Country United Kingdom
• Postal Code EN1

Job Description

Term: Until 23/10/2026 initially

Location: London

We are the first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional advice to anyone who contacts us at the contact centre.

We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service.

You have to provide and have knowledge of a comprehensive and in-depth telephony/webchat service for council tax / council tax support / housing benefit and recovery enquiries to operate as part of the team providing the efficient day-to-day operation of first point of contact for customer and online support services, enabling customers to resolve issues first-time and focusing on encouraging and supporting customers to self-serve.

This role focuses on advising customers on complex enquiries relating the billing, collection and recovery of council tax and assist customers with their queries relating to housing benefit and council tax support, and you will be a specialist advisor on council tax.

Requirements

• Ready to work between the hours of 9am -5pm Monday to Friday.
• Work at the Civic Centre twice a week (but may need to do more days if required) and working from home.
• To be a specialist in advising full spectrum of council tax and housing benefit enquiries, consistent with current regulations and policies and have a positive attitude toward customers.
• To be able to navigate Civica system's such as Open Revenues and D360.
• Will go the extra mile to help our customers and listen to their needs.

We believe employee benefits should go beyond just a free drinkor fruit bowl. What's more, we believe you should get to choose perksthat suit your lifestyle. That's why we've partnered up with theglobal benefits and rewards provider Perkbox, to offer something forall of our people.

Here's what you can look forward to:

• Hundreds of global and local perks, available online 24/7
• Free monthly lifestyle perks; such as free coffees,breakfasts, cinema tickets, etc
• Shopping discounts from the biggest brands, all year round
• Save money on everything from the supermarket shop to summer holidays

Wellness Hub

• Easy to follow videos for everything from yoga exercises, tostrength training and HIIT workouts
• Mindfulness, meditation and sleep resources, available on allyour devices
• Guides to help with everything from anxiety to stopping smoking
• Confidential mental health helpline, 24/7 access to aqualified counsellor

Celebration Hub

Working with us means you're always part of Team BSS - celebrateand recognise fellow contractors, whether they're across the desk oracross the world

Company polls where everybody can vote for the winners

Culture Hub

• A single place to find company updates, photos, benefitsinformation and lots more!
• Stay in the loop with what's happening by accessing Culturehub anywhere, at any time

Pre-Compliance Checks for Successful Applicants:

At BSS, we uphold the highest standards of screening and trustfor every role. Successful applicants will undergo a comprehensivepre-compliance process in line with the Baseline Personnel SecurityStandard (BPSS). This includes:

• Identity Verification: Confirmingthe authenticity of your identity documents.
• Employment HistoryChecks: Reviewing your occupation history for the past3-5 years (depending on client requirement).
• Right to WorkVerification: Ensuring you have the legalright to work in the UK.
• Unspent Conviction Check: Conducting a Basic DBSCheck to reveal any unspent convictions.

These checks are crucial in ensuring a secure and trustworthywork collaboration, aligning with best practices used in governmentand public sectors. While primarily standard in these sectors, ouradoption of pre-compliance checks across all roles reflects ourcommitment to maintaining the highest standards of integrity and trustin our recruitment process.

BSS is proud to be an equal opportunity employer. We do notdiscriminate in hiring or any employment decision based on race,color, religion, national origin, age, sex (including pregnancy,childbirth, or related medical conditions), marital status, ancestry,physical or mental disability, genetic information, veteran status,gender identity or expression, sexual orientation, or other applicablelegally protected characteristic. BSS considers qualified applicantswith criminal histories, consistent with applicable UK law. If youneed assistance or an accommodation made due to a disability, pleaselet your recruiter know.

We endeavour in our business dealings to uphold the keyprinciples of the Armed Forces Covenant, which are:

• No member of the Armed Forces Community shouldface disadvantage in the provision of public and commercialservices compared to any other citizen
• In some circumstances special treatment may beappropriate especially for the injured or bereaved.