Senior Customer Lead, Defence

Defence is a critical sector for Plexal's Innovation Services business, where Plexal supports across a range of areas, from embedding innovation practices to designing new models for technology adoption and accessing new and disruptive technologies.

What You'll Do

• Act as account manager for Plexal's existing Defence clients, ensuring strong, resilient partnerships through the entire life cycle of client engagement, from prospecting and proposal development to opportunity identification and customer satisfaction in project delivery.
• Drive Plexal's growth in Defence by building creative and diverse partnerships for revenue across the UK Defence sector, including MOD (especially National Armaments Director Group), wider MOD bodies, and significant defence suppliers/primes. Own senior relationships and build new routes to market from scratch.
• Provide high value defence sector expertise and a pre existing network to illuminate routes to market and opportunities for Plexal's growth.
• Lead critical Defence GTM activities, including partnership with defence primes, collaboration with bid consortia and securing Plexal's position on defence frameworks.
• Develop, validate and sell new propositions into the Defence sector, working closely with internal teams to create offerings that address critical client needs and enable strategic, long term growth.
• Contribute to the strategy and overall delivery of the NS & Defence GTM team, supporting NS&D strategic campaigns across a diverse portfolio of client delivery.
• Be a valued contributor to the evolution of Plexal's GTM function and delivery teams working in defence.
• Require regular business travel across all Plexal sites, the ability to manage and influence through both face to face and virtual team environments, and hold SC clearance (minimum) with DV preferred.

Your Experience

• 8+ years of experience in UK Defence sector business development or GTM (e.g., consulting, technology delivery, or Defence primes).
• Extant, valid SC clearance (essential) or DV clearance (highly desirable).
• Extensive experience working directly with key UK Defence stakeholders, especially National Armaments Director Group organisations and defence primes.
• Established and wide network in UK defence, and significant subject matter expertise on UK defence challenges, technology requirements and procurement.
• Proven, wide ranging experience of winning new business, proposition development and building high value revenue growth with defence clients.

Highly Desirable

• Experience in technology adoption, innovation ecosystems, or organisational change in government, especially Defence or National Security.

Who You Are

• Able to operate autonomously as an individual contributor, delivering against GTM objectives and targets.
• Accountable for personal delivery and able to work collaboratively in a wider GTM team contributing to overall NS&D objectives.
• A strategic mindset, able to anticipate medium long term client demand and opportunities for Plexal's defence growth.
• Excellent interpersonal skills, able to develop rapport and strong relationships with clients, understand client needs and align Plexal to deliver against them.
• A strategic thinker, able to understand long term trends in clients and develop credible Plexal propositions.
• A collaborative worker with a strong bias towards supporting and enabling broader teams (both GTM and London based Plexal colleagues).

Benefits

• Salary: £80,000 - £100,000 depending on skills and experience
• Annual bonus scheme
• A generous pension scheme (with a company contribution of up to 10%)
• Private healthcare, life assurance and critical illness cover
• 25 days holiday plus bank holidays
• Volunteering day

Plexal is an equal opportunities employer and a Disability Committed employer and is willing to make reasonable adjustments throughout the recruitment process.