Senior CSM: AI-Driven Growth for Strategic Accounts

A leading technology company is seeking a Principal Customer Success Manager to manage 3-5 high-value accounts in London. This role combines strategic account ownership and mentorship within the team. Responsibilities include developing success plans, driving AI adoption, and collaborating cross-functionally. Ideal candidates will have significant experience in customer success, strong stakeholder management skills, and a proven track record in account retention. This position offers a hybrid work model and diverse employee benefits.