Senior Credit Controller Operations London

GetAgent is the first port of call when looking to sell your home. Where buyers go to Rightmove, sellers go to GetAgent. Best known as the estate agent comparison site, we help 20,000 homeowners per month find the best estate agent.

With a friendly team of over 85 people based in beautiful offices in Old Street we are backed by some of the industry's leading investors including Channel 4, Seedcamp and 500 Startups.

Together, we are transforming the experience of selling your home.

With more and more home sellers using the GetAgent platform, we are expanding the team! We work with over 7500 estate agents across the country; referring homeowners who would like them to sell a property. We are looking for a Credit Controller to ensure our invoices are paid in a timely and effective manner. Working as a vital member of the Accounts Team, you will be responsible for company debt management and seeking resolution for any invoice queries or disputes.

• Handling key account customer queries and disputes.

• Effectively communicate with our customers where we have escalated invoices for further action.

• Manage debtors using our in-house Credit Control process to ensure timely payment of invoices.

• Maintain and develop a working relationship with customers.

• Correctly identify and process new cases escalated to debt collection

• Analyse the invoice chasing process and suggest improvements where appropriate.

• Assisting with general business operations activities

• Experience and confidence in dispute handling. Ability to remain calm under pressure when handling issues/complaints.

• High level of accuracy, following processes and managing queries efficiently

• Strong time management skills and the ability to multitask and prioritise, often switching quickly between tasks

• Good negotiation skills

• Confidence speaking over the phone and providing a good overall customer experience

• Excellent writing and numerical skills

• Ability to think on your feet and respond to problems

• Active listening skills: To understand customer concerns and find appropriate solutions.

• Professional and empathetic approach

What's in it for you

• Salary: £35,000 - £40,000

• Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (2 days a week onsite)

• Holiday: 25 days + BH

• Join a growing company at an extremely exciting point in our journey

• Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent

• Dive headfirst into one of the biggest industries in the world and help simplify the stressful process of moving house!