Senior Contract Manager

We are looking for a Senior Contract Manager to join our key account teamsat Thermatic Technical FM.

The Benefits:

• 33 days holiday (inc bank holidays) + a day off on your Birthday
• Auto-enrolment Pension
• Death in Service X salary
• Extensive Healthcare & Wellbeing provisions including:
  • Private Medical Insurance (no excess)
  • Dental & Optical cash back scheme
  • Employee Assistance Programme
  • Access to virtual GP support
  • Health discounts
  • Access to annual health screening
• Enhanced Family Leave policies
• Free parking
• Company events
• Gym facilities onsite
• Referral bonus
• Employee of the Month awards
• Long Service Awards

Hours & Location of Work:

Main location -Our head office is based in Salford, Manchester. Opportunities to work remotelyworking areavailable, however the role requires some office presence is required

Regular hours of work -Monday to Friday, 8am to 5pm - 40 hour working week.Opportunities to work flexibly are available

Required Knowledge, Skills, & Behaviours:

• Solid understanding of facilities management operations, particularly technical and compliance-based services
• Awareness of commercial contract terms, SLAs, KPIs, and performance frameworks
• Basic understanding of financial principles relevant to budget tracking and margin protection
• Familiarity with ISO standards and H&S requirements in FM
• Understanding of digital tools, automation, and AI opportunities in FM operations
• Awareness of social vaWorking knowledge of CAFM systems and performance reporting toolslue principles and sustainability practices in service delivery
• Experience in facilities management, particularly in a Contract Manager or similar role
• Proven ability to manage operational teams and deliver to KPIs
• FM qualification (e.g. IWFM Level 4+) (desirable)
• NEBOSH or IOSH certification (desirable)
• Exposure to digital transformation, automation tools, or process improvement initiatives
• Experience supporting client relationships and budget awareness

Responsibilities include:

• Oversee the day-to-day operations of designated FM contracts, ensuring compliance with SLAs, KPIs, and contractual commitments
• Lead and support office-based and field-based teams in delivering technical and hard FM services
• Maintain strong working relationships with clients at an operational level, attending regular meetings and responding to service issues
• Support the Account Director and Account Manager with performance reporting, contract reviews, and improvement planning
• Monitor budget performance, contributing to forecasting, cost control, and margin tracking
• Use CAFM systems to monitor job progress, engineer utilisation, and service compliance
• Drive operational efficiency and service consistency through process improvements and adherence to company procedures
• Support the implementation and effective use of digital tools, automation, and AI-based solutions that enhance service delivery
• Ensure health & safety compliance and promote a safe working culture across all contract activities
• Collaborate with suppliers and subcontractors to maintain service quality and compliance
• Contribute to the achievement of social value and sustainability objectives within the scope of contract delivery
• Support mobilisation and transition activities for new or exiting contracts as required
• Deputise for the Account Manager or Account Director as needed in meetings or during absence
• Follow all requirements and procedures as laid out, and participate actively in the continuous improvement of, the IMS