Senior Collections Analyst

SENIOR COLLECTIONS ANALYST

UP TO £55,000 + BENEFITS

WEST MIDLANDS

HYBRID WORKING POLICY - 1/2 DAYS A WEEK IN OFFICE

Join a highly successful, data driven retail and financial services business as a Senior Collections Analyst, playing a key role in shaping collections strategy and improving customer outcomes across a large scale credit portfolio.

THE COMPANY

This well-established business combines a leading retail operation with a growing financial services arm, offering a range of consumer credit products. With strong financial performance and continued investment in analytics, the organisation has built a high performing credit risk function.

THE ROLE

As a Senior Collections Analyst, you will take ownership of collections strategy, helping to optimise customer journeys and improve performance across the portfolio. This is a key hire, supporting the redevelopment of the collections strategy suite following a recent scorecard implementation.

Specifically, you can expect to be involved in the following:

• Developing and refining collections strategies, including rule setting and workflow optimisation
• Analysing customer performance and portfolio trends to inform decision making
• Supporting the redevelopment of the collections strategy framework following a new model build
• Identifying opportunities to improve collections performance while maintaining a customer first approach
• Producing insights and recommendations using SQL and data analysis

SKILLS AND EXPERIENCE

The successful Senior Collections Analyst will have the following skills and experience:

• 1-2 years of experience in collections
• Experience in credit risk analytics, with exposure to collections or broader lending strategies
• Strong SQL skills
• Experience analysing portfolio trends, with the ability to generate actionable insights
• Python experience is beneficial but not essential

BENEFITS

The successful Senior Collections Analyst will receive up to £55,000 as well as a comprehensive benefits package.