Senior Client-side Asset Manager

Job Title: Senior Client-Side Asset Manager

Location: North London
Salary: £90K- £120K
Hybrid Working: 2-3 days from home

Job Purpose

To oversee the management of a UK-wide portfolio. Working alongside the Head of Estates, the role ensures service delivery, compliance, and effective performance of managing agents.

Key Responsibilities

• Take ownership of complex property management issues, driving them through to resolution.
• Support the Head of Estates in overseeing the Property Management team.
• Maintain regular contact with managing agents, leaseholders, residents, resident associations, and third-party management companies.
• Drive performance and responsiveness of managing agents to ensure high service standards.
• Coordinate and respond promptly to escalated complaints.
• Ensure compliance with all statutory requirements, including health & safety and fire risk assessments.
• Assist in acquisition due diligence and manage legal, insurance, finance, consents, and asset-related queries.
• Prepare reports and present at internal management meetings.
• Act as the link between operational teams and senior management, translating strategic goals into team outputs.
• Handle complex complaints and escalated issues from leaseholders.

Skills & Experience Required

• Degree educated with AssocRICS, MIRPM or MRICS qualification.
• Minimum of 10 years' experience in residential block management, preferably client-side for a property company or ground rent manager/investor.
• Comprehensive knowledge of landlord & tenant law, ground rents, service charges, Section 20, major works, and FTT processes.
• Strong organisational skills with meticulous attention to detail.
• Excellent communication skills, both written and verbal.
• Confident in leading meetings and presenting to stakeholders.
• Proficient in Qube, Microsoft Word, and Excel.
• Able to work under pressure, meet deadlines, and manage a high-volume workload effectively.