Senior Business Support Officer - Travel Assessment Team - Local Authority

Senior Business Support Officer

• Hourly Rate: £13.69 PAYE
• Location: Sheffield Centre, Staniforth
• Job Type: Full-time, potential for extension or permanent role

Join our Client in their Travel Assessment Team as a Senior Business Support Officer, where you will handle a variety of responsibilities across three core service areas: SEN Travel Applications, Personal Travel Budgets, and Post-16 Transport Contributions. This role is ideal for someone who thrives in a fast-paced environment and can manage high volumes of work, especially between April and October.

Day-to-day of the role SEN Travel Applications (Home-to-School Transport)

• Triage new applications using a checklist to ensure completeness, correct mileage, and all required information.
• Prepare cases for the weekly Travel Panel, assist panel members by sharing screens, navigating systems, and helping determine application criteria.
• Process outcomes from the panel, including issuing acceptance or rejection letters, selecting appropriate reason codes, and sending letters to parents.

Personal Travel Budgets (PTB)

• Assess applications for PTB, decide on approval or rejection, calculate mileage and payment amounts.
• Send offers, letters, and follow-up communications via Power Apps.
• Maintain and update spreadsheets, chase missing information, and track responses.

Post-16 Transport Contributions

• Manage records on spreadsheets and the Integra system, handle termly invoicing, and chase outstanding payments.
• Ensure invoice details are correct and manage financial records accurately.

General Duties Across All Areas

• Handle high call volumes, including difficult or emotional conversations with parents.
• Maintain GDPR and data protection compliance.
• Work accurately with financial/administrative systems such as Integra.
• Manage workload effectively in a high-pressure, time-sensitive environment.

Required Skills & Qualifications

• Excellent communication skills and strong attention to detail.
• Confidence in using Excel and experience with financial or administrative systems (Integra or similar).
• Ability to handle challenging or emotional conversations.
• Good time-management skills and ability to handle high workloads.
• Understanding of GDPR and data protection.

Benefits

• Competitive hourly rate.
• Travel expenses covered for work-related travel.
• Flexible working hours and hybrid working options after training.
• Opportunity for role extension or permanency.