Senior Agentic AI Production Reliability Engineer

Ema Unlimited Inc. is seeking a Senior Support Engineer to own the health and reliability of production agentic AI systems. You will diagnose multi-agent failures, coordinate across engineering, product, and implementation teams, and provide transparent RCA and customer-ready workarounds.

You will act as a technical owner during incidents, ensuring SLAs are met and learnings improve the platform. Remote-friendly role with global collaboration and enterprise SaaS focus.