Senior Administrator & Wholesale Sales Co-ordinator

Senior Administrator & Wholesale Sales Co-ordinator
£33,000 plus great benefits (Work Level 6B)
Scunthorpe (hybrid - you'll spend two to three days a week in the office)

Co-op Wholesale is growing, and we're looking for talented people who want to help shape what comes next. As a Senior Administrator & Wholesale Sales Co-ordinator, you'll play a key role in keeping our wholesale and bulk operations running smoothly, while actively driving sales and strengthening our relationships with our customers.

In this role, you'll lead the day to day administration for our team, while taking a hands on role in driving bulk telesales for customers like festivals and other wholesalers. You'll manage their queries and orders, working with our stock control, commercial, central operations, and DHL partners to make sure our customers get everything they need, exactly when they need it. Alongside this, you'll make outbound calls to customers, working closely with our category and sales colleagues to shape our bulk offers and feed insights back into the business to improve future sales and product range choices.

Why this role matters

Exciting things are happening at Co-op Wholesale. We're growing fast, strengthening our offer for retailers, key accounts, and corporate accounts, and we need great people to be part of our journey.

Bulk orders are one of the most profitable parts of our business, representing multi millions of pounds in turnover. It's critical that we make sure our bulk customers receive an excellent, responsive service, and that we secure the most value out of every order placed. That's where you come in.

What you'll do

• Lead and manage the daily administration of wholesale and bulk customer queries and orders
• Make outbound telesales calls to wholesale customers, promoting products and offers
• Act as the primary contact for wholesale customer queries via the Wholesale inbox
• Support wholesale sales leads with timely, accurate administrative support
• Liaise with category, stock control, logistics and other internal teams to resolve issues and keep everyone aligned
• Work with category and sales colleagues to shape customer specific offers
• Capture and share customer insight to improve future product choices and sales activity

What you'll bring

• Experience in an administrative role within a customer facing environment
• A strong eye for detail and accuracy, particularly with data entry
• Good IT skills, including Microsoft Office (e.g., Excel)
• Strong problem solving and organisation skills
• Good communication and relationship building skills
• The ability to negotiate and drive sales, or a willingness to develop these skills

Why Co op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle to work scheme

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.