Senior Account Manager, Cognizant Moment

Senior Account Manager - BMW Group (Rolls-Royce Motor Cars)

Cognizant Moment: Cognizant Moment is the Retailer Marketing Agency for BMW Group. We work with the BMW, MINI, Rolls-Royce Motor Cars, and BMW Motorrad brands to deliver marketing campaigns, guidance, and tools to their network of Retailers/dealers. We are seeking a Senior Account Manager to join the Rolls-Royce Motor Cars account, responsible for global dealer marketing across five regions: North America, Europe, Middle East & Africa, APAC, and China.

Role Purpose: This hybrid account and project management role involves end-to-end delivery of multiple creative and strategic content-based projects while maintaining excellent client service. You should possess strong client management skills and the ability to build trusted relationships with multiple stakeholders.

Main Responsibilities Client Management

• Manage daily client relationships, building trust and demonstrating value.
• Liaise regularly with clients through briefs, meetings, status reports, and approvals.
• Identify and resolve issues proactively.
• Provide strategic advice based on experience.
• Ensure agency output aligns with brand standards and compliance.
• Collaborate with strategy, creative, and technology teams for optimal results.
• Manage creative assets on the Retailer Marketing Services platform (ENGINE), including keyword tagging.
• Report on dealer engagement and suggest improvements.
• While not currently managing staff directly, prepare for future responsibilities with appraisals, objectives, and career planning.

Project Management

• Work with stakeholders to understand and define project scope and requirements.
• Manage project documentation, timelines, and budgets.
• Forecast resource needs.
• Write clear and detailed creative briefs.
• Motivate and guide internal teams to deliver high-quality work.
• Identify, manage, and escalate risks and issues.
• Coordinate with stakeholders internally and externally for smooth delivery.
• Adapt quickly to change and manage multiple projects simultaneously.
• Monitor project performance and report on KPIs.
• Manage scope changes to prevent scope creep.

Your Experience

• Proven client management skills with a focus on adding value.
• Confidence in questioning and clarifying client requirements.
• Experience managing creative projects, including briefing and review processes.
• Strong project management skills, including budget and schedule management.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills and accountability.
• Excellent organizational skills and attention to detail.
• Calm, pragmatic, and proactive attitude.
• Ability to foster teamwork and facilitate high performance.
• Experience in automotive, retail, or luxury marketing is desirable.