Senior Account Manager

We're a fast-growing renewables consultancy on a mission to accelerate the energy transition. As our new Senior Customer Success Manager, you'll play a hands-on, strategic role in shaping how we support and grow our client relationships - driving impact, retention, and expansion.

This isn't just a typical CSM role - it's a chance to build the foundations of a team, influence our client strategy, and be part of a business that's solving some of the most urgent climate challenges.

• Own a portfolio of key client relationships, ensuring value delivery, satisfaction, and renewals

• Identify growth opportunities and work closely with commercial teams to drive upsell and cross-sell

• Act as a trusted advisor, guiding clients through best practices and ensuring their success with our services

• Help define and scale our customer success playbook

• Support recruitment and mentoring of future team members as we grow

• Collaborate closely with delivery, product, and leadership teams to be the voice of the customer internally

• Attend occasional in-person meetings across the UK with clients and our team

• 5+ years' experience in customer success or client-facing roles, ideally in consulting, renewables, or sustainability sectors

• Proven track record of managing and expanding key client accounts

• Strong commercial acumen with experience driving revenue through renewals and expansions

• Self-starter who thrives in a fast-paced, scale-up environment

• Excellent communicator, relationship builder, and problem solver

• Based in the UK and able to travel occasionally for team and client meetings

• We are unable to offer sponsorship at this time

• £60,000 base salary

• Up to 50% commission

• Flexible remote working (UK-based)

• Meaningful work in the renewables sector

• Supportive, mission-driven team culture

• Opportunity to shape a growing team and function