Senior Account Manager

WHO WE ARE

We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.

DMS is a place where our clients feel looked after, where they trust our ability to deliver and come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivery consistency of work and quality of service.

Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.

WHAT WE DO

We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content and evaluate its media reach.

THE ROLE

This role is to support the Head of Technical Operations as well as the Technical Operations team as a whole by taking on line manager responsibilities for part of the technical staff as direct reports. This role will be a point of contact for the direct reports assigned to them for any questions, issues, requests etc. and to help support the implementation of new procedures and initiatives while being the go-to person for your designated account.

Your role and responsibilities will vary according to the needs of the business, but will include;

Line management:

• Line management responsibilities of a few assigned members of the Tech team.
• Leading/supporting the recruitment process for open roles
• Onboarding new talent
• Connecting the team with the wider agency ambitions
• Ensuring team members have relevant and up-to-date objectives logged on Kallidus
• Gathering and sharing frequent performance feedback and recording it on Kallidus
• Ensuring team members are actively using Kallidus
• Connecting team members with relevant training and developmental opportunities
• Addressing under-performance in a timely and effective manner
• Monitoring and supporting the mental wellbeing of everyone in the team
• Modelling the right behaviour in line with DMS values
• When required, seeking guidance and escalating people issues in an appropriate way

General:

• Assist in planning for scheduled and unforeseen jobs and workloads for your designated account.
• Liaise with the other account and shift managers to distribute team resources accordingly.
• Act as a point of contact on the technical side for the studio account that you are in charge of.
• Liaise daily with the CS account manager to gage workloads and how to approach upcoming campaigns. Participate in briefings and debriefings when needed.
• Flexibility in working hours to support Trailer Launches
• Act as the point of contact for part of the Technical team (direct reports).
• Take part in frequent 1 on 1 sessions with direct reports.
• Feedback any issues your direct reports might have in your 1 to 1s with the Head of Technical Operations.
• As a line manager you will work with your direct reports on any issues, questions, requests, etc. that your direct reports might have, and feed back to the Head of Technical Operations for support/approval if needed.
• Build a strong relationship with your direct reports to ensure we have good morale and the team feels valued. Be a conduit for technical staff to feedback any concerns and recommendations.
• Ensure that your direct reports are managing their workload efficiently and support them if they are becoming overwhelmed/are having burnout during busy periods.
• Raise any staff performance issues with the Head of Technical Operations
• Ensure that DMS internal production procedures are being adhere to by your direct reports and the team as a whole.
• Support the Head of Technical Operations in resolving reported (client/internal) issues quickly: Investigate issues, compile reports (if required), work with the Head of Technical Operations to implement new procedures or workflows to resolve the issue/s.
• Support the Head of Technical Operations in rolling out new procedures or initiatives.
• Support Client Services with technical client queries related to your account.
• Act as the go-to person if anyone from tech or another team is having issues or concerns about your direct reports.
• Continually review workflows of your designated account to recommend new procedures and workflows to increase productivity within the department and report ideas to the Head of Technical Operations.
• Take part in reviews and appraisals for your direct reports.
• Foster an environment within your direct report team to support improved cross departmental integration.
• Flag any hardware/software problems that are affecting production and report to IT.

Reporting:

• Weekly catch ups with Head of Technical Operations.

Your Close-Up:

• 5 years' experience in a similar post-production environment
• Experience working on notable projects
• Experience in working in a fast paced and deadline driven Trailer localisation production environment.
• Proficient in Adobe Premiere Pro
• Proficient in Adobe Media Encoder and Adobe Audition
• Expert knowledge of digital video file formats and encoding/transcoding software
• Experience in DCP creation and QC (KDMs, packaging, encryption and compliance with cinema standards)
• Proficient in using Tanskoder and/or Clipster
• Expert knowledge of post-production workflows
• Initiative to identify and implement effective creative solutions to issues within the post-production workflows
• Ability to work independently and self-manage to complete projects