Senior Account Director

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Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation.

Job Title: Senior Account Manager

Location: United Kingdom

Function: Commercial

The Senior Account Manager position is a strategic leader responsible for the overall health, growth, and success of Sitero's commercial eClinical and Clinical services. This role involves building and nurturing long-term client relationships, executing strategic marketing plans, leading and mentoring account teams, and driving revenue growth through net-new logo generation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Work within a defined territory to generate and qualify new leads and opportunities
2. Research and develop a plan for breaking into your assigned territory
3. Partner closely with marketing on GTM strategy
4. Build trusted relationships with prospective customers, understand their needs and recommend the right Sitero solutions/products
5. Meet and surpass your sales goals
6. Attend conferences and represent Sitero's Clinical and eClinical products
7. Drive customer expansion by identifying upselling and cross-selling opportunities, managing RFIs/RFPs, vendor qualifications, audits, and procurement activities
8. Oversee customer onboarding to ensure smooth implementation, collaborating with delivery teams
9. Collaborate with other departments to ensure a seamless customer experience and share insights for product and strategy development
10. Manage issue escalation, ensuring appropriate stakeholder engagement and resolution
11. Gather customer feedback and CSAT scores, escalating issues to meet satisfaction objectives
12. Manage client finances, including PO's, invoices, and contract renewals, supporting organic growth within accounts
13. Forecast bookings and revenue accurately within CRM tools to meet financial targets

EDUCATION AND EXPERIENCE:

1. Minimum of 5 years experience in CRO, Life Sciences technology, Pharma, or Biotech
2. Experience in Business Development, Account Management, or related sales roles
3. 4-year degree preferred or equivalent industry experience
4. Strong interpersonal, communication, and presentation skills
5. Proactive, organized, and collaborative attitude
6. Experience with sales databases like Salesforce, pipelining, and cold calling
7. Willing to travel up to 50%

COMPENSATION & BENEFITS:

Sitero offers a competitive salary, variable pay, paid time off, healthcare, and retirement benefits.

EMPLOYMENT TYPE:

Full Time, Permanent

WORKING CONDITIONS:

Standard hours are 40 per week, Monday - Friday, with additional hours as needed, including shifts and travel.

DISCLAIMER:

Sitero is an equal opportunity employer, welcoming all qualified applicants without discrimination.