Senior 2nd Line Support Engineer - Lead Escalations

A leading UK investment platform firm is seeking an experienced Senior 2nd Line Service Desk Analyst to provide advanced technical support and act as a key point of contact for stakeholders. The ideal candidate will have a strong background in troubleshooting Windows environments and possess relevant ITSM certifications. Responsibilities include resolving incidents, managing team resources, and contributing to service improvement. This role offers competitive perks, including a hybrid working model and extensive employee benefits.