Sector Lead - Corporate & Data Centre Services

About us:
Wifinity was founded in 2007 to solve a problem-our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option.

And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn't always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

Theopportunity:
Provideclient,commercial and operational leadership for the WifinityData Centre clientsand internal teams.

• Provide leadership for the virtual data centre services team across all functions

• Work withsales,onboardingnew clients into delivery and operations to ensure allcontractual and customer expectations are met.

• Manage the client relationship with a goal ofmaintaininga high levelof client engagement through the effective delivery ofcontractual obligations

• Work with existing customers toidentifyproduct and service additions, changes, moves and ceasesand ensure relevant 3rdparty obligations arealigned

• Track and own renewalsfor existing clients, andcoordinatewith saleswhen appropriate

• Provide leadership via the matrix reporting structure for the Wifinity Data Centreteam

• Support sales in winning newclients

• Invoice reconciliation from providersand tracking/facilitatingaccuratebilling to customers (particularly on complex variable invoicing items).

Key areas of focus:

• Revenue & invoicing.Be accountable foraccuratebillingin accordance withcontractual terms by collaborating with the relevant functions (delivery, operations, and finance) torepresentthe contract and the client's needs.

• Customer satisfaction & engagement.Track andmonitorclient satisfaction,identifyopportunities to improve engagement, and work with relevant functionsto implement.

• Adds,movesand changes.Work with the client toidentifyadditionalrequirements, moves and changes, and coordinate with delivery,operationsand finance to ensure successful implementation.

• Service reporting & quality.Ensure all contracted service reports are completedon time, to a high standard,in accordance withour obligations, and include analysis that supports clients'andWifinity'sneeds.

• Adherence to SLA & general obligations.Ensure allservice-level commitments and other contractual obligations are understood and accepted by delivery, operations,and corporate functions.Identifyany gaps and work with the relevant heads of department to mitigate and implement any required service improvement plans.

• Onboarding New Clients.Ensurethat delivery, operations, finance, and other support functions have a clear understanding of the contractual commitments, businessobjectives,and success drivers for new clients. Hold the project management, service transition, and operational functions to account to ensure responsibilities are executedin accordance withthe contracts.

• Renewals.Manage the renewal process for existing agreementswith a clear plan that coordinates all relevant functions (sales, commercial, legal, delivery, operations,and finance).

• Client Specific Service Improvement.Develop service improvement plans andrequiredbusiness justification. And coordinate with the relevant functionsto implement them.

About you:
We would like you to bring deep commercial, service, technicaland product knowledgefor:

• Data centre related product and services (colocation, footprint, power, cross-connects, etc)

• Internet connectivity services (IP transit, DIA, DDOS protection services, IP addressleasing), resilient connectivityarchitectures).
• Data centre connectivity(network transport services,WAN, etc).

• Virtual data centre /Cloudservices(public & private)and associated connectivity (direct connect express route)

• Leased lines,wavelengthand access services

We would also like to see you bring:

• Abilitytoengage and add valueat all levels of IT leadership (CTO, CIO, IT Director, Head ofData Centres, Cloud and Networks)
• Confidencein providing leadership in a matrixorganisationacross sales, relationship management,deliveryand operations

• Good commercial, contractual and financialknowledge

• Previousexperiencein a senior technology leadership position

• Comprehensive understanding of themanaged & outsourced IT services, fixed and wireless network solutions,service management, commercialmanagementandnetworktechnologies.

• A strong background incommercial, financial, compliance and contractualmanagement.

We offera competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinitywe are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact for assistance.