Scheme Manager

Our client is a leading Housing Provider with Sheltered Housing Schemes in Norwich. They require a Temporary Scheme Manager to join the team, initially on a Temporary basis for 4-6 weeks but potentially longer or even permanent.

Pay £18.11 per hour

Hours are 37 hours per week (Monday to Thursday 8am-4pm and Friday 8pm - 3.30pm, all with a 30 minute unpaid lunch)

Role:

Responsible for delivering welfare, support and management services to residents living within sheltered housing schemes to enable them to live as independently as possible. To deliver allocations, lettings and tenancy management as well as compliance and H&S Checks.

Key activities of the role:

• To be the first port of call for residents and represent the company dealing with daily enquiries, passing on repairs and low level complaints.

• To carry out welfare checks (calls) daily, H&S checks (monthly), Fire alarm testing (weekly), Legionella testing (weekly) and Pull cord testing (monthly). Work as a team to ensure these tasks are carried out at other schemes in periods of absence and follow up any exception reports.

• Monitor the pull cord system during the day and respond to emergencies and other queries.

• To escalate any welfare concerns following the daily welfare calls and follow the correct process should the tenant not respond.

• Responsible for maintaining effective relationships with partner organisations, local authorities and other agencies throughout the region to ensure residents fully benefit from services either provided directly or via other organisations.

• To deliver tailored support to residents to enable them to live independently, ensuring compliance with any legislative or contract requirements. • To monitor the welfare of customers through support planning

• To ensure that homes are let to qualifying applicants, meeting the Association's lettable standard, complying with the Association's nominations and allocations agreements with partner agencies and organisations.

• To maximise rental income and minimise rent loss and rent arrears by carrying out appropriate financial assessments at allocation and throughout the duration of the tenancy.

• To assist tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods.

• Responsible for the delivery of support, tenancy, and estate management services to residents living in sheltered housing.

• To work with other professional and voluntary agencies to develop support strategies to enable them to live as independently as possible, whilst ensuring that their welfare is monitored appropriately.

• To work closely with the Tenancy Support Team and other statutory and non-statutory services to develop and deliver a range of support services to customers to ensure tenancy sustainment and to improve

Essential Skills:

• Driving Licence and own vehicle is required for the role (mileage paid)
• DBS check will be required and undertaken
• Experience in a similar role (or Housing) would be beneficial.

Please apply online or contact Maxine or Andrea at Reed Norwich