Scheme Manager

We are currently working with a well-established Housing Association who are looking to recruit an experienced Scheme Manager to support the delivery of housing services within older persons' accommodation across the Walsall area. This is a customer-facing role responsible for providing day-to-day tenancy and scheme management, ensuring residents can live safely, independently and comfortably in their homes.

Key Responsibilities of a Scheme Manager:

• Deliver day-to-day tenancy and scheme management across older persons' housing schemes.
• Act as the first point of contact for residents, supporting them with tenancy related issues and helping them sustain their tenancies.
• Carry out regular scheme inspections, ensuring communal areas and buildings are safe, well maintained and compliant with health and safety requirements.
• Manage low-level anti social behaviour cases and tenancy breaches, working with other teams where necessary.
• Support the lettings process, including viewings, housing needs assessments and tenancy sign ups.
• Liaise with internal teams and contractors to ensure repairs, maintenance and estate services are delivered effectively.
• Maintain accurate records and compliance documentation, including fire safety checks and scheme logs.
• Work with external agencies and community partners to support residents and reduce isolation.

What We'd Love To See From You:

• Experience working within housing management, supported housing, sheltered housing or neighbourhood housing services.
• Experience supporting older or vulnerable residents.
• Knowledge of tenancy management and dealing with ASB or tenancy breaches.
• Understanding of health & safety compliance within housing schemes (fire safety, inspections etc.).
• Strong communication, organisation and customer service skills.
• Ability to work independently and manage a varied workload.

What's on offer for this Scheme Manager role:

• £17 - £19 per hour
• 22 - 25 hours per week
• Minimum 6 month contract with potential extension
• Opportunity to work with a reputable housing provider supporting older residents

Requirements:

• DBS check required
• Full UK driving licence and access to a vehicle for work purposes

If this Scheme Manager role is for you please apply or contact