Scheduler/Helpdesk Operative

Meridian requires Temporary Scheduler / Helpdesk Operatives to join our client in Birmingham (B37).

Salary: £13.46 per hour

Hours: 40 hours per week

Pay: Weekly pay

Start date: Immediate

Working arrangement: Hybrid working available

You will provide frontline coordination and customer support services, ensuring that all incoming enquiries are logged, prioritised, and scheduled efficiently. This is a temporary position ideal for peak period support. The role requires individuals who are immediately available and have previous experience in a scheduling environment. This position is based at our Birmingham (B37) and operates on a hybrid model, offering flexibility to work from home part of the week.

• Service Scheduling - Plan and allocate daily workloads, engineer visits, and appointments using internal scheduling tools.
• Helpdesk Support - Act as the first point of contact for calls, emails, and tickets across a helpdesk operating 7am-7pm.
• Shift Coverage - Work within a rotating schedule such as 7am-4pm or 10am-7pm to ensure full helpdesk coverage.
• Ticket Management - Log, prioritise, update, and close support requests with accuracy and urgency.
• Customer Communication - Provide timely updates, manage expectations, and maintain a professional tone.
• Data Entry & Reporting - Maintain accurate records and produce simple daily or weekly reports.
• Team Coordination - Liaise with engineers, managers, and external partners to ensure smooth workflow.
• Issue Escalation - Identify and escalate issues requiring higher level support.

• Organisational Skills - Ability to manage multiple tasks and shifting priorities.
• Customer Service - Confident communicator with a calm, solution focused approach.
• IT Proficiency - Comfortable with scheduling systems, ticketing tools, and Microsoft Office.
• Attention to Detail - Accurate data entry and careful record keeping.
• Problem Solving - Able to troubleshoot basic issues and identify next steps.
• Time Management - Works efficiently in a fast paced environment.

• Immediate availability is essential.
• Proven experience in a scheduling role or helpdesk environment.
• Strong communication skills, both written and verbal.
• Experience with CRM, ticketing, or workforce management software is desirable.

• Contract type: Temporary
• Hours: 40 hours per week
• Shift patterns: Covering the helpdesk window of 7am-7pm, typically 7am-4pm or 10am-7pm
• Location: Birmingham (B37), hybrid working available
• Start date: Immediate

If you have scheduling experience and strong customer service skills, please apply within this job posting to be contacted by one of our specialist team.