Scania Customer Advisor Apprenticeship

Pay:

£15,600 to £15,600 per year

Contract Type:

Hours:

Full time

Disability Confident:

No

Closing Date:

31/07/2026

About this job

Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front of house Customer Service and the technical world of Parts.

Through a combination of hands on experience and structured training, you'll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.

Why Apply?

• You love engaging and talking with people
• A vital, in demand role that will give you future opportunity to progress
• A supportive team committed to your growth
• A nationally recognised qualification
• Top class training What you will be doing:
• Meet and greet all customers on arrival in a professional and friendly manner
• Manage day to day administrative tasks confidently and efficiently
• Use initiative and be comfortable working as an individual
• Plan, schedule, and coordinate work
• Create and process job cards, checking for existing work in progress
• Check account detail, available credit and obtain relevant authorisation
• Provide timely updates to customers
• Agree timescales for unscheduled work and follow through to completion About You:
• Positive and friendly attitude
• People person who loves working and communicating with their team and customers
• Passionate and motivated
• Committed to delivering exceptional customer service If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step.

Working Week Monday

• Friday 8am - 4:30pm Qualifications Required Minimum requirements are a Grade '4/C' or equivalent in GCSE English and Maths.

Personal Qualities Self motivated, flexible, with the ability to work accurately and to follow processes, always giving attention to detail.

A team player, who is willing to be flexible for the needs of the business and have a desire to learn administration within the transport industry.

Skills Required Excellent communication skills both written and verbal, Training to be Provided The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.

The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.

Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Future Prospects At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.