SC ServiceNow Administrator: ServiceNow, Admin, Support

SC ServiceNow Administrator: ServiceNow, Admin, Support

Our Global Enterprise client is looking for ServiceNow Administrator to work with key customer and business stakeholders to support the critical data required to run the Refresh service. The successful candidate will be an integral part of the team, helping us move forward during a period of growth ensuring our current offerings are delivered to a highest possible standard

Start Date: ASAP
Duration: 85 days (initially)
Pay Rate: £300 p/d (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £340 p/d (includes rolled up holiday)
IR35 Status: Inside
Location: Remote with occasional travel to Hatfield
NOTE: Active SC Clearance is highly desirable.

Responsibilities:

• Configuration of key data within customer's ServiceNow platform, including but not limited to: Locations, Schedules, Appointments, Assets, Stockrooms, Work orders.
• Perform routine triage and troubleshooting of issues affecting service, working with internal IT teams to diagnose complex issues.
• Support ad-hoc requests for information and statistics.
• Recommend service and system improvements, raising requests for this where required documenting the problem statements, workarounds, and desired outcomes of change.
• Create and maintain operational documentation .
• Maintain a level of ServiceNow accreditation and keep up to date with new features and functionality.
• Work with other team members and stakeholders to ensure a consistent way of working .
• Understand and communicate business process and system changes, along with the impacts and benefits they provide.
• Review release notes ahead of changes to assess process impacts and validate systems still function as expected during and after new releases and upgrades.
• Act as a subject matter expert for ServiceNow and the DLM refresh process within the business area, sharing knowledge with various teams to help everyone get better at serving our customers.

Essential Skills:

• 6months + of experience in an administration/co-ordination role focussed heavily on ServiceNow.
• Have a good understanding of the key components of ServiceNow eg tables, fields, reports, business rules, flows etc.
• ServiceNow certified to the level of System Administrator, or similar certifications/accreditations that demonstrate key knowledge of ServiceNow.

Desirable Skills:

• Other relevant ServiceNow accreditations/micro certifications, particularly relating to ITSM, FSM, Asset management, and Walk-up experience.
• Ability to read and understand JavaScript .
• A foundational understanding of integrations.
• Transferrable skills from previous employment and a knowledge of how these will prove beneficial in this role

Soft Skills:

• Excellent communication skills to bridge the gap between technical and non-technical stakeholders
• Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously
• A desire to further technical ability through formal training self-learning

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Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.
Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.