SAP Service Management lead - Senior Manager 1

Posted 50 minutes 46 seconds ago by Ernst & Young Advisory Services Sdn Bhd

Permanent

Full Time

I.T. & Communications Jobs

Dublin, Dublin, Ireland

Job Description

General Information Location: Dublin 2

Contract type: Full Time - Permanent

Work visa sponsorship: Yes

Business area: UKI Tech Consulting (SAP)

Your Key Responsibilities

Participate in design workshops to understand client requirements.
Learn and utilize accelerators such as SAP Model Company and EY's Pre Configured Industry Solutions.
Customize SAP Service Management functionalities (asset management, work order planning, scheduling, resource allocation, service execution).
Lead design and implementation of SAP Service Management, applying best practices and industry standards.
Develop and maintain the SAP Service Management architecture, ensuring scalability, reliability, and flexibility.
Collaborate with cross functional teams to define scope, timelines, and resource needs.
Deliver design and configuration documentation, functional specs, data migration specs, test scripts, and training materials.
Share knowledge of best practice within SAP and other disciplines, mentoring team members.
Support SAP practice development, including internal activities, sales support, and client events.
Implement and manage SAP FSM to optimize field service operations.
Utilize SAP Plant Maintenance to improve maintenance processes.

Mandatory Qualifications

Third level qualification in Computer Science, Mathematics, or related discipline.
7+ years of experience delivering SAP Service Management implementations and support.
Experience implementing S/4HANA Service Management solutions for utilities.
Understanding of S/4HANA best practice processes and implementation scenarios.
In depth knowledge of SAP Service Management, Plant Maintenance modules, configuration, customization, and integration with other SAP modules and external systems.
Strong leadership and mentorship skills, fostering collaboration and support.
Proven ability to build relationships with senior level clients.

Preferred Qualifications

Relevant SAP certifications in Utilities or related modules.
Knowledge of customer engagement for utility field service management.
Experience with full asset lifecycle management using EAM in S/4HANA.
Strategic thinking to translate business requirements into SAP Service Management solutions.