Salesforce Service Cloud Voice Developer

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Service Cloud Voice Developer.

Main responsabilities

• Requirements analysis.
• Participate in the technical design of projects.
• Estimate effort for projects.
• Work collaboratively with the rest of the Omega team and/or the client to help achieve project objectives.
• Provide support and resolve technical issues to ensure system security and performance.
• Collaborate with technology providers when required by the project.
• Document processes and track system performance metrics.
• Validate and test the technical solution against business requirements.
• Adhere to the software quality standards agreed upon with Omega's Technical Management.
• Generate technical documentation for completed projects.
• Apply best practices and procedures to ensure projects are executed on time and with the highest quality.

Mandatory Skills

• At least 1+ years of experience as a Salesforce Service Cloud Voice Developer.
• Experience in other CTI solutions such as Genesys or Avaya is a plus.
• Experience in Amazon Connect.
• Experience in development on Salesforce projects.
• Experience in REST and SOAP services standards.
• Understanding of both DevOps/Agile (SCRUM) and Waterfall delivery principles and the importance of SDLC (Software Development Process) and coding methodology principles is a plus.
• Excellent spoken and written English.

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, ).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people - guided by our values: , and . We grow .