Salesforce QA Specialist

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce QA Specialist.

Duties & Responsibilities

• Creation of comprehensive test cases based on the analysis of documentation or business requirements, precisely defining their expected results based on experience.
• Must be able to identify potential risks and/or issues arising from inconsistencies in project requirements.
• Support in the execution of test cases based on their design, ensuring quality and efficiency, as well as reporting execution results with as much detail as possible.
• Management of defects using a project management tool, generating reports for tracking and reporting issues.
• Collaboration/support to the client for UAT.
• Estimation of tasks to be performed.
• Reporting progress on assigned tasks or areas of responsibility.
• Proficiency in using QA tools established for the project/service.
• Acquiring and consolidating functional knowledge of the assigned project.
• Detecting and communicating risks and/or issues that arise in tasks.
• Anticipating and communicating risks and/or issues that may arise in the development of the final product during the early project phases.
• Providing solutions to potential risks and/or issues in the development of the final product.
• Collaborating in the testing strategy to define QA phases within the project.
• Acting as a reference for supporting less experienced team members, managing, assigning, and coordinating QA tasks across different projects for junior roles.
• Identifying tools that enable more efficient work execution.
• Ensuring the quality of test plans and executions for the team they coordinate in each project.
• Tracking incidents and defects detected, both their own and those of the team they coordinate.

Experience / Skills

• Minimum of 4 years in a similar role.
• Experience as a QA Specialist on Salesforce projects.
• Ability to analyze functional documentation and requirement documents, create test cases, execute manual tests, report defects, etc.
• Ability to support the development team by reviewing and ensuring the quality of the developed code.
• Basic knowledge of test automation with tools such as Selenium, Katalon, or UFT.
• ISTQB certification is a plus.
• Experience with Salesforce projects.
• Good communication and teamwork skills.
• Knowledge/experience with defect management tools (e.g., Jira).
• English proficiency at C1 level.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, ).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people - guided by our values: , and . We grow .