Salesforce Project Manager

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Senior Business Consultant.

Main duties:

• Support of the Solutions area by participating in projects and proposals while offering solutions as well as a functional view of the issues, goals and opportunities faced by the clients.
• Support of the Solutions area by participating in the summary and structuring of presentations at business and process levels for the client and project executive board.
• Consultant/functional lead role within the project teams assigned in an implementation of Salesforce or other technologies linked to CRM solutions.
• Advisory role in the decisions related to the technology and business processes.
• Definition and reengineering of client, commercial area and business operations related.
• Structuring of business cases: situation, complication and focus proposal for analysis and resolution.
• Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
• Working closely with our customers to understand the current business processes at a detailed level.
• Designing business processes
• Designing data flows within business processes
• Designing solution with the technical architects
• Writing functional specifications and user stories
• Working with internal and customer stakeholders to build prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
• Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
• Working closely with Project Managers, Technical Architects and directly with clients proposing architect technology solutions to meet client needs.
• Identifying business process improvements and opportunities for automation.
• Understand customer's processes and connect business requirements with the functional capabilities of the application
• Using most efficient approach including Design Thinking, Scrum Agile, Lean 6 Sigma or SaFe methodology
• Gather and synthesize Business Goals and Requirements and Success Measure KPIs
• Capture As-Is processes and Define To-Be process to match Salesforce Standard Solution and Industry Best Practices

Experience & Skills

• + 5 years of experience as a consultant in processes, business, and/or digital transformation
• Experience on definition and process improval methods
• Esperience in Salesforce Consulting.
• Experience generating documents and presentations, structured and oriented to executive and specific audiences.
• Experience developing omnichannel strategies.
• Ability of dialogue with technical teams.
• Business Process Management
• Good communicative skills, both oral and written.
• Good level of interlocution both in Spanish and English (oral and written).
• A good level of French would be a plus.

What do we offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, ).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people - guided by our values: , and . We grow .