Salesforce Administrator

Salesforce Administrator
Location: Calbot Square
Role Type: Contract - 3 months potential to extend
Work Setup: Onsite - 5 days in the office
Salary: £375 per day

Who We Are

Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Who You Will Work With

Our client is a global leader in strategic solutions and large-scale operations; this organization plays a vital role in driving international commerce and economic growth. They partner with diverse clients to solve complex challenges through innovation and data-driven insights. As an employer, it emphasizes a high-performance, inclusive culture, prioritizing professional growth, mentorship, and collaboration, attracting talent eager to take on challenging projects and make a meaningful impact in the financial sector.

What you'll do:

• Administer, optimize, and maintain the Salesforce org.
• Configure and support core Salesforce features including user, case, opportunity, data, omni-channel, email-to-case, knowledge, and service processes.
• Design and implement Salesforce flows and automations, including screen, record-triggered, and scheduled flows, as well as formulas.
• Manage custom metadata, settings, certifications, security, data integrity, and access controls.
• Design insightful reports and dashboards to drive service operations.
• Partner with stakeholders and cross-functional teams to gather requirements and deliver scalable, Salesforce enhancements and best-practice solutions.
• Train and support end users to drive adoption and platform effectiveness.
• Support change management, ensure regulatory compliance, and stay current on Salesforce releases to recommend continuous improvements.

What You Bring:

• 2+ years of hands-on Salesforce administration experience.
• Experience in business analysis, product, or project management.
• Knowledge of operational management and change readiness.
• Strong understanding of Salesforce data model, sharing model, and key objects.
• Salesforce Administrator certification.
• Knowledge of release and deployment processes and additional Salesforce certifications (Sales, Service, Experience Cloud) are desired

Nice to Have

• Financial services industry experience and Basic SOQL knowledge.
• Experience with Service Cloud Messaging (MIAW), Outlook/email services, CTI (eg, Amazon Connect), access management systems, and ITSM tools (eg, ServiceNow).

What's Next:

If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.