Sales Operations Administrator

Job Description:

Job Title: Sales Operations Administrator

Location: Leyland

Benefits

• Competitive salary
• Collaborative, fun and supportive team culture with a positive team philosophy
• Ongoing training and development opportunities to aid growth within the business
• Quarterly team lunches (company-funded)
• Christmas party and regular team social activities
• Travel expenses covered for site visits
• Opportunities to get involved in client-facing experiences
• Supportive and flexible management team
• A degree of flexibility from management regard to start and finish times (note: this is not flexi-time working, or working from home)

The opportunity:

A growing manufacturer and supplier of made-to-order furniture is seeking a Sales Operations Administrator to support its expanding customer base and internal sales function. Known for delivering high-quality, tailored furniture to a range of sectors - including healthcare, hospitality, education, and commercial spaces - the company is experiencing a significant period of operational development.

This role will be instrumental in maintaining order accuracy, supporting client and supplier communication, and enabling the smooth running of back-office processes. The company operates from a modern facility, which includes open-plan offices, a dedicated customer showroom, and an on-site manufacturing space.

As part of a broader change and growth programme, the business is investing in new systems and expanding the team across multiple departments to meet increasing order volumes and evolving customer needs.

Key responsibilities:

• Coordinate and manage sales order processing from start to finish, working closely with sales managers and key account teams.
• Accurately check customer orders against specifications, flagging discrepancies and working with the relevant departments to resolve issues.
• Liaise with customers and external suppliers over the phone (inbound and outbound) to confirm product details, timelines, and fulfilment queries.
• Monitor production capacity and flag any orders that cannot be fulfilled due to constraints in materials or scheduling.
• Ensure all order-related data is logged into internal systems (CRM) in accordance with company procedures and compliance standards (ISO accredited).
• Collaborate with internal teams across manufacturing, logistics, operations, administration and purchasing to keep workflows moving efficiently.
• Develop a working knowledge of fabrics and material options used in custom product builds.
• Support the sales function by occasionally joining client meetings alongside a sales manager.
• Travel between two main sites in Lytham and Leyland as needed (fully reimbursed).

Key skills & experience:

• Proven experience in sales administration, operations, or customer service roles (desirably within a bespoke manufacturing business).
• Strong interpersonal and communication skills, with a confident telephone manner.
• High level of accuracy and attention to detail.
• Motivated, proactive, organised, and ability to prioritise multiple tasks effectively.
• Proficient in CRM software and MS Office (Excel, Outlook, Word).
• Collaborative approach, with the ability to liaise across departments and with external stakeholders.
• Knowledge or interest in furniture manufacturing, fabrics, or custom products is a plus.
• Must be able to travel between sites and attend occasional client meetings.

If you're organised, enthusiastic, and looking to join a growing team where your contribution truly matters, apply today!