Sales Onboarding Manager

About IFX Payments

We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to
Win. Properly.

What we offer

Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together.

Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing:
Make it count.

Benefits

• 25 days of annual leave + bank holidays and your birthday off.
• Pension auto-enrolment with salary sacrifice contributions.
• Healthcare cash plan including support for dental, physio and therapies.
• Discounts on fitness, cinema discounts, shopping, travel, entertainment and more!
• Life Insurance.
• Work Abroad.
• Cycle to work.
• Nursery fees salary exchange.
• Employee Assistant Programme
• Career progression with excellent training and development.
• Company events - Pub nights, sporting events, seasonal parties, socials

Overview

This is an exceptional opportunity to join the fastest growing division within a global fintech payments business. The Sales Onboarding Manager will play a critical role in accelerating client activation by bridging the gap between Sales, Compliance, and Onboarding teams, ensuring that new clients are onboarded in a timely, compliant, and service-led manner.

You will be a key contributor to driving IFX Payments' high-touch onboarding approach, acting as a trusted liaison to both internal teams and clients. With deep knowledge of our regulatory frameworks and industry verticals, you'll be instrumental in helping the business deliver seamless onboarding experiences and foster long-term client engagement from day one.

This role is ideal for someone with a background in either sales or compliance who wants to apply that knowledge cross-functionally in a fast-paced, client-facing environment.

Responsibilities

Client Onboarding Management

Orchestrate the end-to-end onboarding process for new sales clients, ensuring a fast, compliant, and seamless experience.

Serve as the point of contact for Sales Executives during onboarding, providing them with ongoing guidance on risk requirements, timelines, and documentation needs.

Coordinate with Compliance and Onboarding teams to troubleshoot onboarding blockers and escalate issues where required to drive faster resolution.

Cross-functional Liaison

Act as the translator between Sales, Compliance, and Operations, helping non-technical or non-regulatory stakeholders understand requirements in plain language.

Advise sales teams on nuances across different verticals (e.g., FX brokers, PSPs, travel firms, import/export SMEs), enabling more confident qualification and client expectation-setting.

Collaborate with product, risk and legal teams to ensure alignment of onboarding practices with evolving business models and regulatory updates.

Process Improvement & Enablement

Map, refine and document onboarding workflows in partnership with internal teams to improve speed, efficiency and experience.

Create enablement resources such as checklists, playbooks, FAQs and vertical-specific guides for Sales to improve first-time-right submissions.

Support feedback loops by sharing common sales-side challenges with onboarding and compliance stakeholders for continuous improvement.

Sales Support

Educate Sales Executives on what constitutes high, medium and low-risk clients and support early-stage qualification and documentation prep.

Ensure that commercial momentum built by sales isn't lost post-signature, acting as the "glue" that helps deals become live accounts quickly.

Champion our service-led approach to onboarding that reinforces credibility, transparency and trust with clients from day one.

Requirements

• Experience working within a regulated financial services or fintech business in either a sales support, onboarding, or compliance-facing role.
• Deep understanding of regulated onboarding requirements, ideally across multiple client types (e.g., corporates, financial institutions, fintechs).
• Commercially aware, with the ability to balance client experience with regulatory risk.
• Strong interpersonal and stakeholder management skills, with the ability to influence across multiple departments and levels of seniority.
• Proactive, highly organised and able to prioritise effectively across multiple clients and teams.
• Familiarity with client risk profiling and onboarding frameworks, ideally including PEPs, sanctions screening, and source of funds/wealth checks.
• A team player who thrives in a collaborative, mission-driven environment and enjoys working cross-functionally.
• Comfortable in a fast-paced environment with a flexible, growth mindset.
  

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.

Additional Information

- We work on a hybrid basis from our office in central London.
- You must be eligible to work in the UK to be considered for this position.
- Full background check will be carried out.