Sales Consultant

In a Nutshell

We have a new opportunity for a Sales Consultant to join our team within Vistry South East, at our Burgess Hill hub, RH15 8DJ. As our Sales Consultant, you will carry out all aspects of the day-to-day running of the sales hub/development in accordance with the customer journey, taking ownership of the sales process with customers, maintaining necessary records and documentation during all stages of the sales process across multiple sites and house ranges within the sales hub/development, and delivering successful continual sales at all sites within the sales hub/development.

What's in it for you

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Mileage allowance
• Up to 33 days annual leave plus bank holidays, increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee-paid cover
• Enhanced maternity, paternity, and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits

What we expect from you

• Behave in line with our company values - Integrity, Caring, and Quality
• Experience working in a customer-facing role delivering under pressure
• Experience in generating leads and sales through telephone-based business development
• Proven track record of successfully completing the sales process with customers
• Proven ability to work under pressure and meet sales targets
• Excellent IT skills with knowledge of Microsoft Office tools
• Strong negotiation and sales skills
• Excellent administration and organizational skills
• Good planning and organizational skills
• Excellent communication skills
• Patience and ability to remain calm under pressure
• A friendly, trustworthy, and professional attitude
• Comfortable using multi-channel communication methods
• Ability to handle complaints and difficult situations
• An interest in property and the housing market
• Willingness to be flexible regarding duties and working hours
• Full driving license and access to a suitable vehicle
• Willing to travel to all sales sites within the division, including regional offices
• Willing to work weekends

Desirable

• 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above)
• A Levels in any discipline

More about the Sales Consultant role

• Ensure adherence to Standard Operating Procedures, sales policies, and mandatory training
• Deliver excellent customer service by advocating the customer journey and exceeding expectations
• Assist with audits as required, aligned with Vistry Values of ICQ
• Use Vistry systems to record and manage information accurately
• Represent Vistry professionally with stakeholders
• Proactively seek prospective sales and follow up inquiries via phone and marketing literature
• Manage and implement sales strategies, negotiate with customers for optimal outcomes
• Maintain knowledge of local market conditions, house types, build progress, and purchase schemes
• Proactively sell customer extras and manage reservations to drive profit
• Respond to cancellations, attempt to 'save' reservations, and offer alternatives
• Coordinate with site teams to provide customer updates
• Ensure company property, equipment, and presentation standards are maintained across sites

About us

We build more than homes; we're making Vistry. We are committed to responsible development and being an award-winning employer, guided by our ethos of doing the right thing. Our values of integrity, caring, and quality shape our work, as we develop sustainable communities across affordable and private housing. Our renowned brands include Bovis Homes, Linden Homes, and Countryside Homes. We are a UK Green Building Council member, a top five housebuilder, and have received numerous awards including Top Employer and Global Top Inspiring Workplaces. Join us in making Vistry.