Sales Assistant

Are you passionate about delivering excellent customer service and creating a positive shopping experience? We are looking for a friendly, enthusiastic and flexible Retail Assistant to join our Stoke Factory Shop on a zero hours contract.

As a Retail Assistant, you will support the Store Manager in achieving sales targets while ensuring every customer receives exceptional service. You will play a key role in maintaining high store standards, managing stock, merchandising products, and contributing to the overall success of the store.

• Welcome and assist customers, providing outstanding customer service.
• Support the achievement of sales, conversion, and average transaction value (ATV) targets.
• Maintain accurate pricing, promotional displays, and stock levels.
• Process deliveries and book stock onto the system accurately.
• Assist with visual merchandising and ensure displays are attractive and commercially effective.
• Encourage customers to join the company mailing list.
• Participate in regular stocktakes and inventory checks.
• Work collaboratively with the Store Manager and wider team to achieve store objectives.
• Support opening and closing procedures when required.

• Previous retail or customer service experience is desirable.
• Excellent communication and interpersonal skills.
• A positive, proactive, and team-oriented approach.
• Ability to work independently and take initiative.
• Flexible and reliable with a commitment to delivering excellent customer service.