Sales Assistant - Luxury fashion brand

We are seeking a client-focused and sales-driven Sales Assistant who thrives in a luxury retail environment and is passionate about building meaningful, long-term client relationships.

In this role, you will deliver exceptional customer experiences through personalised styling, expert product knowledge, and outstanding clienteling.

You will be responsible for developing and nurturing a loyal client base, driving sales performance, and acting as a true ambassador for the brand.

Key Responsibilities

• Drive sales performance and exceed individual KPIs through expert product knowledge and client engagement.
• Deliver personalised styling advice and luxury shopping experiences.
• Manage the full client journey, from consultation to after-sales service.
• Promote Made-to-Order services and maximise revenue opportunities.
• Stay informed on seasonal collections, trends, and product offerings.
• Maintain detailed client records and use CRM tools to personalise communications.
• Conduct regular outreach and follow-up to strengthen client loyalty.
• Support exclusive client events, fittings, and trunk shows.

Business Development

• Identify and develop new client opportunities.
• Consistently achieve and exceed personal sales targets.
• Contribute to overall store performance and commercial growth.
• Support and share best practices with team members.

Store Operations

• Support visual merchandising and maintain the store's luxury presentation.
• Work collaboratively with stock and operations teams to ensure product availability.
• Assist in managing client flow and maintaining service excellence during peak periods.

What We're Looking For

• Proven success in luxury or premium retail sales with a strong track record of exceeding targets.
• Experience managing and developing high-value client relationships (VICs).
• Strong knowledge of luxury fashion, styling, and clienteling best practices.
• Excellent communication, relationship-building, and sales skills.
• Passion for delivering exceptional customer experiences and driving business growth.

If you thrive in a luxury environment and excel at building meaningful client relationships, we'd love to hear from you.