Sales & Customer Success Manager

Farnborough Business Park, Farnborough, England, GU14 7JP

Full time

Permanent

Sales & Customer Success Manager

Location:Farnborough, GU14 7JP

Want a role that lets you combine sales with account management, in a sector that makes a genuine difference to some of the most vulnerable people in our communities? If so, this could be exactly what you're looking for.

About us

We're Eunomia Systems Limited, the company behind OneCare Platform, software that helps care providers run safer, better connected services. You can find out more about what we do at onecareplatform.co.uk

We're a small, close-knit team, and this is a genuinely hands on role where the work you do has a direct, visible impact on the business. We're looking for someone to join us as Sales & Customer Success Manager, and to help us win, and keep, more of the right customers.

About the role

This is a hybrid sales and account management role, and an essential part of our Sales and Support team. You'll be responsible for building, nurturing and managing long term client relationships, generating new leads, and guiding prospective customers all the way from first demonstration through to a signed contract.

Once a client is on board, you'll stay closely involved, supporting them through the full customer life cycle, from onboarding to renewal (and beyond), handling their queries, and making sure they're getting real value from the platform. You'll also be expected to actively manage renewals and identify upsell opportunities within your accounts.

What you'll do

• Proactively generate new business through cold calling, social selling and other lead generation activity, alongside following up on inbound leads.
• Conduct discovery calls, qualify opportunities, and arrange and deliver demonstrations of the OneCare platform.
• Play a lead role in converting new business into long lasting client relationships, by genuinely understanding each prospect's needs and pain points.
• Keep up to date with our competitors and the wider care sector, so you can speak knowledgeably about the challenges our customers face.
• Represent the company at relevant conferences and industry events to promote the OneCare platform and generate new leads.
• Keep the CRM fully up to date and prepare regular sales activity and pipeline reports for the senior management team.
• Develop and run a structured contact strategy for your accounts, with regular reviews to spot both risks and upsell opportunities early.
• Own the renewal process end to end, managing it in a timely way to retain and grow each account.
• Act as the main point of contact between customers and our internal teams, making sure feedback and requirements are communicated clearly both ways.
• Manage onboarding for new clients, so they get off to a smooth, confident start.
• Resolve customer issues and complaints promptly, pulling in technical colleagues where needed to protect trust.
• Run performance review meetings with customers, feed insight back to the management team, and contribute to plans that improve the platform and our processes.

What you'll need

• Proven experience of proactive sales, including cold calling and using social media to generate leads.
• The ability to build relationships easily, with strong customer service and account management skills.
• A can do, hands on attitude, and a willingness to get stuck into whatever the customer or the business needs.
• A good understanding of the sales lifecycle and the commercial basics of a small business, and real motivation to hit targets.
• Reliability and the ability to work effectively as part of a small team.
• Comfort adapting quickly to changing priorities, especially around commercial activity, and the ability to work at pace.
• Strong personal organisation, with the ability to manage your own time and meet deadlines without close supervision.
• A professional manner and the ability to communicate confidently at all levels, from front line staff to senior decision makers.
• An understanding of the care sector, or the ability to get up to speed quickly, and a genuine interest in the challenges providers face.
• A natural, engaging phone manner, with excellent attention to detail and strong written communication.
• Good general IT skills and experience using a CRM system.

What's in it for you

• The chance to make a genuine, visible difference in the care sector, in a role you can properly make your own.
• A base salary of £35,000 - £45,000 FTE, plus commission.
• Real career development as the business, and the platform, continue t o grow.

This role is being managed by our retained HR Consultants, HRCentral Limited. No agents, please.

Eunomia Systems Ltd is the creator of OneCare Platform. Our office is in Farnham, Surrey and is easily accessible by road or rail.

OneCare Platform was designed and built to meet the creators' own needs as an operating care provider at Care 1st, a successful home care company based in Bristol. It is the only genuine, single platform home care management software built by active care providers for other care providers. The owners, Kay and Frank, know that if you are a care provider too, OneCare Platform is for you.

Kay and Frank's 18 years' experience within the care industry means they are acutely familiar with the issues care teams face, both in managing their daily tasks and staying informed of clients' needs. A team of care workers and coordinators have worked alongside an award winning team of developers to create OneCare Platform, an app built to assist care providers in navigating the complexities of their roles with ease.

OneCare Platform is innovative in design and function, a digital care platform that takes into account the task management and care worker calendar, scheduling care worker best practices for care providers and implements them for the workspace, ensuring every carer stays on track and remains accountable.

It is Kay and Frank's industry experience, their personal approach to care and its challenges, and the daily use of the OneCare Platform solution that makes it the best all in one care management platform for home care providers.