Sales & Customer Service Executive
Posted 1 day 9 hours ago by Lawrence Dean Recruitment
Are you passionate about travel, love discovering new destinations and enjoy speaking to people? Do you have some telephone-based sales experience and want to develop your career in a fun, friendly and target-driven environment?
Our client is looking for an enthusiastic and motivated Sales & Reservations Consultant to join their team, helping customers discover and book exciting walking and outdoor holidays across the world.
This is an entry-level sales opportunity, ideally suited to someone with around 612 months' B2C telephone sales experience who enjoys building relationships, achieving targets and earning commission.
The role involves a consultative approach to sales, taking the time to understand customers' interests, preferences and budgets before recommending the perfect holiday. It's about building rapport, sharing your enthusiasm for travel and converting enquiries into bookings rather than using a hard-sell approach.
Note, the office is based on the outskirts of Welwyn Garden City - given the location you will need to drive and have your own transport to be considered for this role as there is no public transport close by.
Benefits- Working hours: Monday to Friday, 9am 5pm.
- Hybrid working after probation (Tue Thur in office, Mon & Fri home based)
- 23 days' annual leave plus an additional day off for your birthday and bank holidays.
- Private healthcare following successful completion of probation.
- Discounted holidays.
- Opportunity to earn commission.
- Fun, friendly and supportive office environment.
- Saturday working approximately once every 45 weeks, 9am1pm, paid additionally at time and a half.
- Handling incoming telephone, email and online enquiries from customers interested in worldwide walking holidays.
- Understanding customers' requirements and recommending suitable destinations and holiday packages.
- Converting enquiries into confirmed bookings through a friendly, consultative sales approach.
- Following up enquiries and identifying opportunities to secure bookings.
- Working towards individual sales and conversion targets.
- Building excellent customer relationships and encouraging repeat bookings.
- Developing your knowledge of worldwide destinations and holiday experiences.
- Ideally 6 12 months' experience in B2C telephone-based sales.
- A genuine passion for travel, worldwide destinations and exploring new places.
- Good geographical knowledge and an interest in learning about different countries and cultures.
- An interest in walking, hiking or rambling would be a real advantage.
- A confident, engaging telephone manner with excellent communication skills.
- Motivated by achieving targets, delivering results and earning commission.
- A positive, enthusiastic personality who enjoys working as part of a team.
This is a fantastic opportunity to develop a career in travel sales within a sociable, supportive and results-driven environment, where your enthusiasm for travel and ability to connect with customers can translate into a rewarding career.
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