Sales Advisor - Property

Are you looking for an impactful customer facing sales role? We have a fantastic opportunity for a Sales Advisor to join us here at Sovereign Network Group, SNG.

About Sovereign Network Group (SNG)

SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

This is an incredibly exciting time to join us as a Sales Advisor as we continue to deliver against our Sector Leading 'Homes and Place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.

The role

The vacancy is based out of our Bristol office on a Permanent Basis. You will be in the office a couple of times a week with a hybrid working culture.

There may also be some travel required to visit local sites.

You will engage with new and existing customers, guiding them through a variety of affordable home ownership products, including Shared Ownership (new build and resales), Staircasing, Right to Buy, Right to Acquire and Right to Shared Ownership. Focus on delivering exceptional customer service across multiple channels, including phone, SMS, email and social media.

The role will develop and grow a clear understanding of all processes and policies, ensuring ability to clearly and confidently explain them to both customers and colleagues. Through proactive support and expert knowledge, the role will help customers navigate their homeownership journey while contributing to the overall success of the Sales team.

• Process customer applications and affordability assessments, updating all relevant systems and parties to support prompt allocation of homes to customers
• Work with third parties, such as our panel of mortgage brokers, to support the completion of customer applications in line with Homes England or internal procedures
• Establish, develop and maintain effective working relationships with all colleagues to ensure an integrated contribution to SNG's values, aims and objectives
• Work closely with Sales Consultants, Resales and Staircasing Consultants and Coordinators across regional teams to deliver an effective triage service, answering process and general enquiries

What we're looking for:

• Demonstrable communication skills and ability to build rapport
• Passionate about providing excellent customer service
• Excellent organisational skills and the ability to prioritise
• Demonstrable strong IT skills in Microsoft applications
• It would be an advantage if you have a background and experience working in a customer facing environment and not essential to have worked within housing or property