Sales Administrator

Sales Administrator

Position: Sales Administrator (12 month contract with potential permanent)

Location: Thame (commutable to Cowley, Chalgrove, Wallingford, Didcot, Abingdon, Harwell, Oxford, Cholsey, Watlington, Chinnor, Thame)

Salary: £30,000 per annum

Working Hours: Monday to Friday, 9am-5pm

Responsibilities

• Serve as the initial point of contact for customer queries via phone, email, and chat, delivering superior experience.
• Provide troubleshooting and product support, including installation, usage, maintenance, delivery, warranty.
• Coordinate with transport services to ensure smooth delivery processes.
• Process orders, returns, and complaints efficiently in the e-commerce system.
• Monitor system performance and payment options to maintain a flawless online store.
• Maintain reports of performance metrics such as NPS, CSAT, and other customer KPIs to drive improvement initiatives.
• Identify and implement process improvements to optimize service delivery and data maintenance.
• Engage with community via social media, responding to comments and messages.

Qualifications

• Fluency in English for communication in a global environment.
• Previous experience in a customer support role.
• Strong passion for delivering exceptional customer service and exceeding expectations.
• Excellent communication and teamwork skills.
• Self organisation and time management abilities to stay ahead of goals.
• Commitment to continuous learning, self improvement, and process optimisation.
• Solid IT skills and adaptability to new systems and tools.

Equal Opportunities

Planet Recruitment is an Equal Opportunities Employer.