SailPoint Problem Manager - English Speaking

For one of our customers in Spain we are looking for a SailPoint Problem Manager to join our global Identity & Access Management team and support one of our international clients.

In this role, you will take ownership of Problem Management activities for a highly customized SailPoint IdentityIQ environment, leading root cause investigations, resolving complex technical issues, and driving continuous improvements to enhance platform stability, reliability, and service quality across the organization.

Role Description:
Own and drive Problem Management activities for the SailPoint IdentityIQ platform, ensuring timely identification and resolution of recurring issues.
Perform in-depth Root Cause Analysis (RCA) for complex incidents and implement sustainable corrective actions.
Investigate and resolve issues related to identity life cycle processes, provisioning, workflows, certifications, roles, entitlements, and integrations.
Analyze application logs, database records, scheduled tasks, and system processes to identify root causes and performance bottlenecks.
Troubleshoot and optimize platform stability, performance, data quality, and operational reliability.
Collaborate with SailPoint L3 Support, application owners, infrastructure teams, and external vendors to resolve technical issues.
Support continuous improvement initiatives to reduce incident recurrence and improve service resilience.
Maintain technical documentation, knowledge articles, and operational procedures.
Contribute to change, release, and operational activities under the guidance of the System Lead.

Experience needed:
Minimum 3 years of hands-on experience with SailPoint IdentityIQ, including version 8.4 or higher.
Strong experience administering, configuring, and troubleshooting SailPoint IdentityIQ in enterprise environments.
Solid understanding of Identity and Access Management (IAM) and Identity Governance & Administration (IGA) processes.
Proven experience performing Root Cause Analysis (RCA) and implementing permanent solutions for complex IAM issues.
Experience supporting highly customized SailPoint environments, including workflows, integrations, and custom Java components.
Strong expertise troubleshooting identity life cycle processes (Joiner, Mover, Leaver), access requests, provisioning, certifications, and role management.
Good knowledge of Microsoft SQL Server and T-SQL for troubleshooting and data analysis.
Good understanding of Java, with the ability to read, understand, and troubleshoot existing customizations.
Experience investigating issues across application, database, integration, and infrastructure layers.
Experience collaborating with SailPoint L3 Support and coordinating technical resolution activities.

Start: ASAP
Duration: 12 Months +Ex
Location: Fully Remote (Would appreciate 1 day on site in Barcelona (Expenses covered)
Languages: English Speaking (Spanish will be a bonus)