Safe & Connected/Out of Hours Customer Service Manager
Posted 2 days 5 hours ago by Essential Employment
This is a temporary contract initially paying £213.17 per day PAYE
The reference number is: RQ
The successful candidate will be responsible for the strategic and operational leadership of a complex, high-risk 24/7 service that delivers critical support to residents outside of core working hours. The role provides clear accountability for service performance, safeguarding decision-making, escalation pathways and statutory compliance across Safe & Connected and OOH customer services, ensuring that responses are timely, proportionate and consistently high quality. A key requirement of the role is strong analytical capability, using performance data, demand trends and risk information to inform operational decisions, service planning and continuous improvement, while ensuring resources are aligned to areas of greatest need.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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