SaaS Customer Support Analyst - Jira & Cloud Expert

Jobtailor is seeking a proactive Customer Support Specialist in Dublin to manage incoming emails, queries, and tickets within SLAs. You will develop SaaS product knowledge and collaborate with Service Delivery, Product, and Engineering to resolve issues.

The role emphasizes clear customer communication, triage, and proactive knowledge sharing; we value strong Jira usage, cloud familiarity (Azure/AWS), and the ability to learn quickly in a fast-paced environment.